Help with SwingGrabber

Contact

For account, privacy, or technical support, email support@swinggrabber.com.

Account Access

SwingGrabber sends user-triggered account emails, including email verification, password reset, account deletion notices, and important security notices. We do not use these account emails for advertising or send them to purchased lists. Use the password-reset option in the app if you cannot sign in.

Capture, Upload, or Sync Problems

• Confirm that SwingGrabber has the Camera and Photos permissions needed for the feature you are using.
• Keep the app open and use a stable internet connection while a cloud upload is completing.
• If a problem continues, restart the app and include the approximate time of the failed action in your support message.

Swing Assistant

Swing Assistant reviews selected frames from a saved swing and offers practice ideas. Reports can be incomplete or inaccurate and do not replace a qualified golf coach, medical professional, or fitness professional. If an analysis fails, retry once with a stable connection before contacting support.

Account Deletion

In the iPhone app, open account settings and choose Delete Account. This signs you out immediately and schedules your account, cloud videos, and associated account content for permanent deletion after a seven-day period. Deleting the app from your iPhone does not delete a cloud account. You can also request help at support@swinggrabber.com.

What to Include in a Support Request

Include your iPhone model, iOS version, SwingGrabber app version, a short description of what happened, the approximate time it occurred, and any error message shown. Do not email your password, verification or password-reset link, access token, or private swing video unless support specifically asks for it and you are comfortable sharing it.

Privacy and Terms

Learn more in the Privacy Policy and Terms of Use.